fbpx

Do you remember The Jetsons?

The futuristic animated sitcom family that many of us watched as kids, or even as adults? The characters moved around with flying cars, had robot housekeepers and hologram phone-calls - they had an intelligent bot for every mundane task imaginable.

jetsons centreel ai

In today’s world we are yet to drive cars that can fly as high as 15-storey buildings (or maybe even higher?). The only robot cleaning your apartment right now most likely spins in a circle every time it reaches the corner of the room and sometimes the quality of our calls is extremely poor when we turn our cameras on.

But we are not too far from the society where Artificial Intelligence (AI) will overtake a vast part of the jobs… Due to the fact that AI will be occupying them, they will no longer be only the typical 9-to-5 gig – there will be services provided around the clock. For now however, AI is widely used to mostly augment and improve many of the repetitive and/or customer service oriented jobs.

We already are at a point where bots can be fed with data and can begin to adapt from each new experience they go through. They have built-in networks much like neutrons in the human brain neutrons that can learn to make logical decisions. These artificial minds have rightfully earned to be referred to as intelligent.

We are already at a point where bots can be fed with data and can begin to adapt from each new experience learn from them – a lot like in a 70-80s sci-fi movie! They have built-in networks, much like the human brain’s neurons, and over time they begin to even make logical decisions, become creative and some have been known to write poems and scripts (those would often not make much sense to us, but that does not render this fact less impressive!). These artificial “minds” have rightfully earned to be referred to as intelligent.

Many organizations have already started to use self-service and automated machines to streamline processes to make noticeable improvements.

Here are just a few ways in which an AI assistant will be one of most valuable employees in the [near] future.

Imagine this common situation today.

You walk into a typical airport and your passport is scanned at a kiosk. From there are two paths that can possibly be presented to you.

Scenario 1

Scenario 2

In the first scenario, everything has gone smoothly with your documents and after receiving your luggage tag from that same kiosk you are guided to the nearest conveyer belt. The belt weighs your belongings and informs you if you need to pay more (no bargaining allowed) and it will proceed with moving your suitcase(s) to the belly of the aircraft. Did you even notice the passenger agent standing near the stations, controlling the line-ups? We didn’t think so… The process was smooth, quick, and, for the most part, effortless.

Unless you wanted to see if you can convince the employees (on an emotional level) that, because it is your birthday (of course!), you should be flying complementary in business class.

In the second scenario, there has been an issue with your documentation. The kiosks know that they need to send you to the employee who will look over all your tickets and documents, fix any issues and then proceed to the rest of the tasks once everything is resolved. Here, you have the chance to explain, correct, and interact with the agent in ways that you as a customer see fitting.

3 Ways

AI assistant will be your most valuable employee.

Reduced Cost per employee:

Yes, it might seem like a big investment to reorganize and adapt an organization to use automated machines, AI messaging apps for communication with your customers, or any other AI software. However, once implemented and put into work, the bots will start to evolve. An organization will begin to save on hiring and on training.

Speed / Accuracy / Efficiency:

Right now, AI is widely used as an augmentation tool to the services.  Systems can be programmed to recognize errors before they have damaged production and service provision; it can tackle repetitive tasks in order to allow to its human “co-workers” to spend more time and energy on more complex issues.

Personalization:

Using AI can help an organization target customer needs by analyzing patterns of browsing behaviors. The algorithms have probably even understood what the customer needs before the customer himself has any conscious idea of what they want.

As a lot of psychologists will know, the best predictor of future behavior is past behavior. And in the world of online shopping only an algorithm and a tool that tracks each and every click of each and every customer will most accurately predict and then suggest goods and services that would be useful to the customer.

The adoption of AI does not end with augmenting the front-end service work.

At Centreel, we have also decided to implement some of the top AI technologies available out there in order to optimize the services that we assist our clients with.

Want to Know More About the Centreel AI Technology? Keep on reading…

Powered by IBM Watson

(a secure AI platform; find out more here)

We have successfully created a strong and secured database. The software combines the best of both worlds (i.e., human field expertise + the ability of AI to learn and develop), creating an incredible way to improve business functioning while reducing errors and obstructions.

The Centreel AI technology is intelligent! It learns and develops with each customer transaction, resulting in optimizing and strengthening the decisions of the employees who are using our software [all businesses aim for improved customer service and profit growth though ensuring meaningful employee-customer interactions]. By using the Centreel AI technology software, businesses are also guaranteed their full ownership and privacy of data and competitive intelligences! No leakage, no hacking, no issues - because IBM’s Watson technology behind our Centreel software uses encryption that secures access to authorized individuals only (if you want to know more about encryption and blockchain – follow our blog, we’ve got it all covered!).- Your data is secured;
- The services provided to your customers are always optimal;
- You will avoid the risks of service interruptions due to obstructions;
- You will be using an intelligent software that develops continuously.

But we are not too far from the society where Artificial Intelligence (AI) will overtake a vast part of the jobs… Due to the fact that AI will be occupying them, they will no longer be only the typical 9-to-5 gig – there will be services provided around the clock. For now however, AI is widely used to mostly augment and improve many of the repetitive and/or customer service oriented jobs.

AI has reached levels of development that are at times difficult to grasp. Currently AI use in organizations enhances and eases services. When it comes to efficiency and accuracy – AI truly is your best employee! This is why we believe that your business can really benefit from the use of the Centreel AI technology! You will rest assured that:
- Your data is secured;
- The services provided to your customers are always optimal;
- You will avoid the risks of service interruptions due to obstructions;
- You will be using an intelligent software that develops continuously.

But we are not too far from the society where Artificial Intelligence (AI) will overtake a vast part of the jobs… Due to the fact that AI will be occupying them, they will no longer be only the typical 9-to-5 gig – there will be services provided around the clock. For now however, AI is widely used to mostly augment and improve many of the repetitive and/or customer service oriented jobs.